Terms and Conditions

Terms and Conditions

I know this is the boring part but please take the time to give it a quick read because in using this website you are agreeing to the terms and conditions outlined below.

The term Pearl Grace Limited or ‘us’, ‘we’ and ‘our’ refers to the owner of the website. Our registered office is: 
 52 Great Eastern Street, London EC2A 3EP, England.

The term ‘customer’ and ‘you’ refers to the user, viewer of our website and the consumer of our goods and services.

The term ‘Goods’ and ‘Products’ refers to the items available to buy through the Pearl Grace website.

The term our ‘suppliers’ refers to third parties, who have manufactured, supplied, created or distributed Goods to Pearl Grace for the purpose of sale.

Order Confirmation
Once we have received your order you will receive an email confirming your order and outlining the items purchased and their prices.

Despatch Confirmation
We will notify you by email that your order has been despatched and an expected date for delivery. Orders are despatched within 3 working days. For next day delivery please contact us when ordering.

You are well within your rights to cancel your order at any time prior to despatch at no extra charge. If you cancel your order after your order has been despatched you will have to return the items at your expense following the guidelines listed below.

Shipping & Returns
We are confident that you will be delighted with your Pearl Grace purchase however should you be unsatisfied in any way you may return it to us for a full refund, excluding postage, within 14 days from the date of purchase. Items must be unused and securely packed at your own expense. Please include your name and order number inside the package. Orders returned after 14 days will not be refunded and you will have to arrange collection to get the items back to you.

Faulty or damaged Goods
If a product arrives faulty or damaged we will happily replace it. Such Goods however should not be returned without prior agreement and all returns must be packed securely and include reasons for the return.  This guarantee does not cover items misused or abused and only Goods returned in their original packaging will be credited and replaced.

Used Goods
We will not refund returned items that we perceive to have been used. Refunds will not be issued for goods not in their original packaging or packaged as you received it.

Pricing Policy
All prices are in GBP (£). Payments are made through PayPal. We accept the card payments shown on the website via Paypal. All prices are subject to change without prior notice.

Orders are despatched through Royal Mail, Airmail and Courier. All orders are sent as recorded deliveries and will require a signature on receipt.

Delivery Options
Please specify in the comments box at the end of the ordering process if you wish for the order to be left somewhere other than at the address given, e.g. in the porch or with a neighbour. We will not be responsible for an item that goes missing once it has been delivered in accordance to the order details.

Change of address
If you decide to change the delivery address once your item has been despatched we will pass the charge incurred by the courier company on to you. This is usually in the region of £7.50 and we will notify you of the charge via email.

Slight variations between some products in size and colour may occur due to their handmade nature.

Other variations in the appearance of Goods on screen may be dependent on the calibration of individual screens.

The reproduction of colors is as accurate as photographic and publishing processes will allow.

All measurements quoted are approximate.

All products remain the property of Pearl Grace Limited until full payment has been received and the items have been despatched.

Pearl Grace Limited reserves the right at its own discretion to refuse to supply Goods.

Goods are to be used for the purpose outlined on the website or in the accompanying material. Pearl Grace will not be held responsible for injury caused by improper use of the product.

The goods will be at the customer’s risk once delivery to the address supplied when ordering has been made.

*Please note that due to the fair trade and ethical nature of many of our products there can be a delay in getting an item to you if it is out of stock. Several of our items are available to buy on back order and we will ship it to you when they are in stock.  We promise to keep you updated regularly with the status of your order and by all means please feel free to contact us if you have any questions.

Website Content
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be deemed a criminal offence.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

These terms and conditions in conjunction with our privacy policy govern our relationship with you within the realms of the Pearl Grace website.

Thanks for reading.

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